Up to this point, we have been very fortunate at Quest to have minimal external impact due to COVID-19. However, in recent weeks we have witnessed increasing challenges. Please review the statement below.
COVID-19 Statement: Expect upcoming delays in some shipments due to the pandemic’s effect on our material supply chain and logistics. We are experiencing prolonged lead times on inbound materials coupled with inconsistent freight, both inbound and outbound. Quest is working diligently with our vendors to stabilize material supply, but we are warned about unforeseen delays in our vendors supply chains as well, especially with the coming holiday season.
Quest will continue to work on overcoming these challenges and improve on performance. These challenges are most prevalent on our Slik, Rustik, Coastal and non-catalog/custom material products. We will continue to acknowledge orders with the 5-week lead time, but will adjust as needed depending on material supply. We appreciate your patience during these unprecedented times and look forward to returning to normalcy soon.